Frequently askedQuestions
Delivery & installation
Yes. Bottles and eye masks ship in 2–4 working days to most pin codes. Panels, inhalation machines and saunas are delivered by our own team on a date we agree with you.
Saunas and full-body panels include white-glove delivery and installation in major metros. We confirm the room, socket and access with you before anything leaves the warehouse.
The 1 and 2 person cabins plug into a dedicated 16 A socket within two metres. The 3 person cabin needs a dedicated circuit, which our installer can arrange.
You'll get a tracking link by email and WhatsApp as soon as it ships. Installed products are scheduled with you directly.
Using your devices
Many people stack them — light first, then heat, with hydrogen water throughout. Start with one, add the next once it's a habit.
Anyone who is pregnant, has a heart or respiratory condition, photosensitivity, an implanted medical device, or takes photosensitising medication.
No. They are wellness devices for everyday use at home and are not intended to diagnose, treat or cure any condition.
Yes — book a visit to the experience studio, or ask for a video walkthrough with one of our team.
Warranty & returns
Two years on bottles and eye masks, three years on inhalation machines and panels, and five years on sauna heaters with two on the cabin.
Unused bottles and eye masks can be returned within 14 days. Installed products can't be returned, but our team will visit to resolve any issue.
Write to us with your order number and a short video of the issue. Most claims are resolved within a week.
Payment
No-cost EMI is available on eligible credit cards for orders above ₹25,000. You'll see the options at checkout.
Yes. All prices shown include GST; your invoice lists it separately.
Home Longevity devices are wellness products. They are not intended to diagnose, treat, cure or prevent any disease. Speak to your doctor before starting if you are pregnant or have a medical condition.